Orders & Shipping
How do I place an order?
To place an order, simply add your items to the cart and proceed to the checkout page. Follow the easy steps to enter your shipping and payment details, and you're all set!
Do you offer international shipping?
Yes, we offer shipping across the European Union. We also plan to expand to global shipping in the near future.
What are the shipping times?
Shipping times within France are typically 3 business days. For the rest of Europe, delivery usually takes between 3 and 5 business days. Please note that delivery for our leather bags may take up to one week within France and Europe.
Can I track my order?
Yes, you can track your order. Once it’s dispatched, you will receive an email with your tracking number to follow your parcel’s journey in real-time.
How will I know if my order has been shipped?
You will receive a confirmation email as soon as your order is shipped (usually within 2 days after payment). This email will include your tracking number to monitor your shipment.
Returns & Exchanges
Can I return or exchange my product?
Yes, we offer a free return or exchange service for all products purchased on our site. You can choose either an exchange or a refund, based on your preference.
What are the return conditions?
You can return a product for free within 15 days of receiving your order, provided it has not been used, it is in its original condition, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase to process the return. To initiate a return, please contact us at: contact@pauletteparis.fr.
Can I return a used product or one that doesn't meet my expectations?
Unfortunately, used products cannot be returned. However, if the item does not meet your expectations and is still in its original condition, you can return it within 15 days of receiving your order.
What are the processing times for returns and exchanges?
We process exchange requests within 5 business days. Once we receive your return, you will receive a refund or an exchange promptly.
What should I do if I received a damaged or incorrect product?
If you received a damaged or incorrect product, please contact us immediately at contact@pauletteparis.fr, sending photos of the product along with your receipt. This request must be made within 15 days of receiving the product.
We will process your request and send you a replacement item or issue a refund, based on your preference.
Product Care & Maintenance
How should I care for my Paulette items?
To maintain the quality of your Paulette pieces, we recommend following the care instructions specific to each product. For wool and silk accessories, we suggest dry cleaning or spot cleaning with a soft cloth. For leather bags, use a leather-appropriate cleaning product for light maintenance. Our sunglasses can be cleaned with a soft microfiber cloth, avoiding harsh chemicals.
Do leather bags require special care?
Yes, to keep your leather bags looking beautiful and durable, we recommend gently cleaning them with a soft cloth and nourishing the leather with a product designed for this purpose. Store them in a dry place, away from moisture, and avoid prolonged exposure to direct sunlight.
Can sunglasses be cleaned with regular cleaning products?
No, it’s best to avoid conventional chemical products. Use a microfiber cloth to clean your sunglasses, avoiding abrasive or solvent-based products. If necessary, a little warm water is sufficient to remove marks, but always be gentle to avoid damaging the lenses or frames.
How can I preserve the appearance and texture of my silk and wool items?
For silk, we recommend dry cleaning or hand washing with cold water and a mild detergent to preserve the texture. Never twist or wring silk items, but let them air dry. For wool, we also suggest dry cleaning to prevent distortion. Store wool items in a dry place, away from light and moisture, to maintain their softness and shape.
Payment Methods
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. You can also pay with Apple Pay for a quicker and more convenient checkout process.
Do you offer installment payments?
Currently, we do not offer installment payments, but we are considering adding this option in the near future to provide you with more flexibility.
Are payments secure on your site?
Yes, all payments made on our site are fully secure. We use Shopify, one of the most trusted and secure e-commerce platforms globally, to protect your data and ensure a safe transaction every time.
Customer Service
How can I contact customer service?
You can easily reach us through our live chat available on our website, or by sending an email to contact@pauletteparis.fr. You can also use our contact form to ask us any questions you may have.
How long does it take to get a response from customer service?
We aim to respond to all inquiries within 48 hours. Our team is here to assist you and ensures that all your questions are addressed with care.
About Paulette
What sets your products apart from other brands?
At Paulette, each piece embodies the timeless elegance of Paris, combined with bold, modern design. What sets us apart is our commitment to exceptional materials, to create accessories that are both durable and refined, perfectly suited to a dynamic lifestyle.
For us, fashion is about simplicity and the art of subtle details. A thoughtfully designed accessory, discreet yet impactful, can elevate a minimalist look into a powerful statement of style. True beauty lies in effortless refinement.
Where do your materials come from and how do you ensure their quality?
We source only the highest quality materials, from the rich Merino wool of Mongolia to premium Italian leather and the finest Chinese silk. Each material is selected for its exceptional quality and enduring nature.
We collaborate with expert ateliers, each specializing in one of these unique materials, ensuring meticulous craftsmanship and the highest standards of quality.
Do you offer eco-friendly packaging for your products?
Yes, all our products are shipped in 100% recycled cardboard boxes. We strive daily to reduce our carbon footprint by minimizing the travel distance of our products and opting for responsible packaging solutions.
Do you organize promotions or special sales?
Yes, we occasionally run promotions on select products, as well as limited edition releases. To stay updated, follow us on Instagram or sign up for our newsletter, and be the first to know about the latest updates and special offers.